Privacy Policy

1. Introduction & Who We Are

This Privacy Policy describes how Mastaba Kitchen & Bathroom Remodeling ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at mastabarenovations.com or contact us through any of our communication channels.

Mastaba Kitchen & Bathroom Remodeling is a home remodeling contractor serving the Capital Region of New York, located at 800 NY 146 Suite 385, Clifton Park, NY 12065. We are committed to protecting the privacy of our website visitors and customers.

2. Information We Collect

We collect information that you voluntarily provide to us when you use our contact form or reach out to us directly. This includes:

• Full name • Phone number • Email address • Project details and descriptions you provide in the message field

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs through the use of cookies and analytics tools described below.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions • To provide free estimates and consultations for remodeling projects • To communicate with you about your project or potential project • To improve our website, services, and customer experience • To analyze website traffic and user behavior to optimize our online presence • To comply with applicable legal requirements

4. Google Tag Manager & Analytics

Our website uses Google Tag Manager (GTM) to manage tracking scripts and Google Analytics to understand how visitors interact with our site. These tools use cookies and similar technologies to collect information such as:

• Pages you visit and how long you spend on each page • How you arrived at our website (search engine, direct visit, referral) • Your general geographic location (city/region level) • Device and browser information

This data is collected in aggregate and is used solely to improve our website and marketing efforts. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. CallRail Call Tracking

We use CallRail, a call tracking and analytics service, on our website. CallRail may dynamically swap the phone number displayed on our website to track which marketing channels drive phone calls to our business.

When you call us through a tracked number, CallRail may collect:

• Your phone number and caller ID information • Call duration and time of call • Call recordings (calls may be recorded for quality assurance and training purposes)

By calling any phone number displayed on our website, you acknowledge that your call may be recorded. If you do not wish to be recorded, please let us know at the beginning of the call.

6. Third-Party Services

We use the following third-party services that may collect or process your data:

• Google Tag Manager & Google Analytics — website analytics and tag management • CallRail — call tracking, phone number swapping, and call analytics • Google Maps — embedded maps on our website

Each of these services has its own privacy policy governing how they handle data. We encourage you to review their respective privacy policies for more information.

7. Cookies Policy

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to collect analytics data. Types of cookies we use include:

• Essential cookies — required for basic website functionality • Analytics cookies — used by Google Analytics to understand website usage patterns • Marketing cookies — used to track the effectiveness of our advertising

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though doing so may affect your experience on our website.

8. Your Rights

You have the following rights regarding your personal information:

• Opt out — You may opt out of marketing communications at any time by contacting us directly. • Data access — You may request a copy of the personal information we hold about you. • Data deletion — You may request that we delete your personal information from our records. • Cookie opt-out — You may disable cookies through your browser settings or opt out of Google Analytics using the official browser add-on.

To exercise any of these rights, please contact us at info@mastabarenovations.com or call (518) 308-6427.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@mastabarenovations.com and we will promptly delete such information from our records.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@mastabarenovations.com • Phone: (518) 308-6427 • Address: 800 NY 146 Suite 385, Clifton Park, NY 12065 • Hours: Monday–Sunday 7am–10pm